Do Smiles translate over the phone, I wondered last week. Yes they do, you all replied. But me being an eternal skeptic, I had to check it out. It was easy enough to do, since I share office space with a bunch of people I do not know.
Everytime anyone made a call, I tried to guess if they were smiling or not. I guessed right every single time. Strangely, or perhaps not, the ones who seemed to be having more successful conversations were the ones who started off the call with a smile.