Wednesday, September 26, 2012

Is that the way.....

For a 50th birthday, a friend ordered a birthday cake from a designer cake boutique that charges the earth and promises to deliver heaven. When she went to pick-up the cake, she was appalled. Instead of something pretty, or even quirky, what she got was something straight out of a horror show. Lipsticks dripping blood, skulls made of gold, a frying pan. Even a bow tie if you wanted to kill yourself!

Her disappointment was apparent, but the baker was unrepentant. She was an artist- you had to take what she gave. Is that the way to run a business?
Disclaimer- this is NOT 'The Cake'. This is what a customized cake should look like!


SheilaScribbles said...

I don't believe it's the way to run a business if you want to have repeat customers.

Margot Kinberg said...

Natasha - So sorry to hear about your friend's experience! That baker needs to learn about communication with clients and with providing excellent service. One can do that without sacrificing one's creativity or becoming servile.


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