In love with words as we all are, we presume that it is words that are at the heart of effective communication. Thoughts articulated with words. Images painted with word-strokes. Words breathing life into characters and situations. Words that take your hand and gently guide you through the plot. Words that convey what it is that the wordsmith wanted to convey. Even words that mislead.
But important though words are, they are at best the bricks that make up the edifice. At the heart of communication is something else- the ability to listen. Why do we choose to forget that?